About Viking
Viking provides roadside assistance in Norway, Sweden, Denmark, and Finland, and through our international partners we assist drivers all across Europe. Our mission is simple: ensure the safe and efficient mobility of vehicles and passengers, no matter where a breakdown occurs. We serve customers in Norwegian, Swedish, Finnish, Danish, and English.

The Role
We are now looking for two new colleagues to join our Málaga office in a role that is especially exciting: you will not only work as a Customer Service Consultant, but also contribute to starting up a new function in the office.

This means you will focus more on handling our own customers from beginning to end – including calls, emails, and invoicing – while ensuring they receive professional, proactive, and solution-oriented service. You will often be the first point of contact for customers in vulnerable situations on the road, but also play a key part in building up new workflows and driving improvements in this area.

Your day-to-day will include:

• Receiving and responding to phone inquiries from customers in need of roadside assistance
• Handling customer cases end-to-end: calls, emails, follow-up and invoicing
• Providing clear, calm, and solution-oriented guidance
• Collaborating with colleagues and partners across Sweden and Norway
• Taking an active role in building up this new function, shaping workflows, and developing processes
• Contributing to a culture of continuous improvement and smarter ways of working

What We’re Looking For

• Experience in customer service
• Fluency in Swedish (spoken and written)
• Very strong writing skills and ability to communicate clearly and professionally
• Good understanding of Norwegian (spoken and written)
• Proficiency in English (spoken and written)
• Good knowledge of IT systems and technology
• A clean criminal record (mandatory)
• Responsible and proactive mindset, comfortable taking initiative and ownership
• Flexible, comfortable working against goals, and actively interested in improving processes

You’ll thrive at Viking if you:

• Value strong work ethics and teamwork
• Communicate clearly, empathetically, and professionally (both spoken and written)
• Enjoy working both independently and in collaboration with colleagues across countries
• Are detail-oriented, goal-driven, and solution-oriented
• Adapt easily to change and enjoy a fast-paced environment
• Are curious and eager to learn
• Want to be part of a strong, supportive team culture

What We Offer

• Brand-new offices in Fuengirola, Málaga
• A supportive and collaborative work environment
• Comprehensive training and onboarding
• Excellent opportunities for professional growth
• Fixed schedule: Monday – Friday, with flexibility between 07:00–19:00
• Competitive salary and benefits
• Long-term contract

📅 Start date: Sept/Oct
📩 Applications are reviewed on an ongoing basis – don’t wait to apply!

Will you be one of our two new colleagues driving a new function forward?
We look forward to hearing from you!