Viking Travel Care is looking for a new colleague with extensive experience in travel assistance and insurance.

The specialist will be responsible for training colleagues in insurance conditions and how to think like an insurance professional, as well as teaching the ropes of assistance case handling. The specialist will also participate in the daily shift management by supervising the operations, dispatching cases and prioritization activities, as well as by training more junior colleagues in similar tasks. In addition, the specialist will ensure implementation and constant improvement of our daily operational routines and have tasks in relation to quality processes, will participate in projects and function as a contact person towards stakeholders, e.g. insurance companies.

Responsibilities

• Training of staff in insurance conditions, travel insurance principles, as well as assistance processes and case handling (calls, tasks, cases, SLA’s and KPI’s)
• Supervising and running the daily operations
• Execute on quality processes in the daily operations, suggest improvements and complaints handling
• Function as a contact person towards certain customer and stakeholders, including insurance companies and corporate customers

• Other projects and tasks, both operational and administrative

For the right candidates, we can offer to:

• Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics
• Get a central role in our fast-growing, new business area Travel Care
• Join our Nordic working culture with international atmosphere, in a modern office under the Spanish sun
• Have a competitive salary and benefits, and a relocation package - if you are moving to Spain

Qualifications

• Minimum 3 years’ experience in travel assistance, preferably supervision and/or shift management in an alarm center
• Familiar with reading and interpreting insurance conditions, preferably also experience in travel insurance company
• Pedagogic mindset and good at transferring knowledge
• Fluent spoken and written English, and either Norwegian, Danish, Swedish or Finnish
  (additional languages are a plus).
• Experienced user of IT-systems and can quickly learn new systems.

Who are you

• You are passionate about helping people
• You have a flair for insurance and can think like an insurance professional
• You are a good teacher and comfortable with giving feedback
• You have a structured approach, see solutions instead or problems, and get things done
• You have excellent prioritization and delegation skills
• You thrive in an environment of rapid and continuous change with many tasks at the same time

Workplace

Preferably at one of our operations centres in Spain, i.e. in Torrevieja or Fuengirola.
For the right candidate, we can consider a location in one of the Nordic countries (Norway, Sweden, Finland or Denmark).

Working hours

The position will work office hours (daytime Monday to Friday), but as we are a 24/7 emergency response center, other working hours may be required at times.

If you have any questions, you are welcome to contact

Cristina F. Blanco, Operations Manager Travel Care, telephone number: +34 661 614 179 or e-mail:
or cristina.blanco@Vikingassistance.com

Gry Monica Hellevik, Director of Travel Care, telephone number: +47 917 88 710 or e-mail: gry.hellevik@vikingassistance.com .