Call center for Travel Assistance
Viking manages travel assistance on behalf of insurance companies and our international partners, and acts as their local correspondent. We advice both Nordic travellers abroad as well as international policyholders traveling in the Nordics.
Travel agent tasks
Viking manages travel assistance on behalf of insurance companies and our international partners, and acts as their local correspondent. We advice both Nordic travellers abroad as well as international policyholders traveling in the Nordics.
Our services include e.g.
- Check and provide advice on travellers’ insurance coverage
- Register insurance claims
- Book hotel nights, and train or plain tickets for traveller and their relatives
- Arrange medical appointment with general practicians or specialists
- Collect and translate relevant medical records
- Guarantee of payment and cash advance
- Organize medical transport and ambulance
Travel Care Employee Testimonials: Our Team's Experiences and Impact
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At times, it can feel like detective work as we strive to discover the best solutions for our customers with various challenges during their travels. Every case is unique, and that's what makes every workday interesting.
Daniel Petersson
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Empathizing with our clients is fundamental in our role. There's a sense of fulfillment in going home after a day's work, knowing that you've genuinely made a positive impact on someone facing a challenging situation.
Carlos Rodriguez
